MasksUK – The questions people ask us . . . a lot!

by Huddersfield TextilesMay 7, 20200 comments

Since we took MasksUK to Facebook we have been working around the clock to answer everyone’s questions. Sometimes the same ones repeatedly, so I thought I’d write out some answers to your most asked questions! You can find answers to all your questions in our FAQ.

How do I measure to get the right size?

Measure from the front of the ear and over the bridge of the nose across to the front of the other ear. You can also measure from the top of the bridge of the nose to just under the chin for the mask length. Here’s what the masks measure, but do remember that the Nanotech facemask fabric does offer some stretch, and has elastic ear loops. A tighter fit is more effective than loose.

Width – Mens/Large 10”, Ladies/Medium 9.5”, Child/Teen 9”
Length – Mens/Large 5.25”, Ladies/Medium 5”, Child/Teen 4.75”

Read more about how to measure yourself for our masks.

Are you a UK manufacturer?

Yes we are, we are in Huddersfield, West Yorkshire.

What is the delivery timescale?

Delivery is 3-5 working days. We are working very hard to meet the immense demand and are now working with Royal Mail who will be supporting us to make these deliveries. Please do keep in mind that all couriers are overwhelmed and understaffed right now, but everyone is doing their best to get your order to you quickly.

Are you profiteering?

The profits made after the material costs of this product will be used to pay our workforce, who are working hard to meet demand. This means that they stay employed and their families fed, which is very important to us.
The cost of making this product is quite high, leaving the profit margin low, due to high costs for excellent materials such as nanotechnology fabric.
If we are able to, later down the line, we would love to be able to make some kind of donation back to the NHS. We already support several charities, so this is close to our heart.

Why are you not giving these to the NHS?

Firstly this mask is not medical grade and not for those working in high viral load environments.
Secondly, we have the manufacturing costs of the product to cover such as materials, workforce and machinery. If we gave these for free we would quickly be bankrupt and with no product to offer. Just like how supermarkets have to be paid for their products, we do too.

Can you breathe through them?

Yes! Of course you can, otherwise what would be the point? Do not confuse water resilience with waterproof. Nanotechnology is incredible in its water resilient effects whilst remaining soft, and of course breathable.

Why is the mask not washed at 60 degrees as I have heard in the media?

The 60-degree washing guidelines are given to those working in a high viral load Covid-19 environment. If you work in this environment then please follow your employer’s guidance.
For general use, going shopping and general life activities, the normal temperatures, like how we wash our hands, is enough to remove bacteria from a mask. The cool wash temperature protects the nanotechnology face mask fabric for longer-term use. Remember, we aren’t advised to wash our hands at 60 degrees to remove the virus are we?

How often should it be washed?

Wash after use or the end of the day if you are at work. If wearing for many hours you must maintain high levels of hygiene practices. Hand washing etc. If you remove the mask during work it’s probably best to leave it hanging from one ear to avoid touching it and having to put it down anywhere.

I haven’t received my confirmation email, where is it?

When an order is successful our system auto-generates an email. Please check your junk mail before contacting us. In most cases, it has either gone to junk mail or a typo has been made during the ordering process. Should you not be able to find you confirmation email please contact [email protected]

Amendments to orders?

If you made an error during processing or need to add or change your order please do no reply to your confirmation email, as there is a high chance we won’t see it until it is too late.
Email us with your order number [email protected] as soon as you can and someone will get back to you to help you amend your order. If you wish to add something extra to your order please include your contact number in your email.

Can I mix colours and sizes for the multi-purchase discount?

Yes. Just add your individual items to the basket and the multi discount will be applied at the checkout.

How do I order?

Visit the online shop www.masksuk.com/shop/. Click BUY NOW. Then add your individual items to the basket, when you click to then view your basket they will be there and you can progress to the checkout to choose your payment option and leave your shipping details.

What is Nanotech Fabric?

Nanotechnology fabrics are fabrics specifically manufactured to have special qualities like hydrophobicity, water-resistance and high durability. These enduring characteristics are created by weaving nanofibers (nano-whiskers) that have certain properties and by adding nanoparticles that can provide traits such as bacterial resistance and the “lotus plant” effect, which creates resistance to dirt and water.

You can read more here: https://www.masksuk.com/nanotech-fabric-what-is-it/

Is this mask tested like an N95 etc?

As this isn’t a medical-grade mask and not intended for that use, this mask doesn’t have the same safety certificate as required by medical-grade masks. We do however hope to have some testing certification soon, however, during these pandemic times, the waiting list for this is very long!
Nanotech is already used in the medical industry. There are some very interesting studies in the use of Nanotechnology fabrics when used in the making of face masks. One study in February was even comparable to that of N95, so it is rather exciting!